December 8, 2015 : We Arrived at this Hotel,but had booked the sapphire suites which was closed and by the looks of it falling down,the Emerald was beautiful from the outside but old and tired on the inside i even sent a pic of myself and my wife inside the lobby to my daughter and she said oh the hotel looks really old so that just shows you,we were told to eat food before we were shown to our room,nd at around 9.30pm we were taken to a small room with 3 beds as my mum was also travelling with us and this was why we booked a suite at the sapphire....Ok we were meant to be going to sharm but as most of you know flights were cancelled so we chose here instead, my mum had also booked sharm and booked a separate room,when we changed the holiday my mum was in tenerife so our Agent phoned her tgere but she was told that the sapphire suites were full,so as i didnt want her in a hotel on her own i arranged for a bed o be put in the suite in the lounge,this was very hard to explain to the staff on reception at this hotel as there understanding of english is very poor anyway we stayed here as we had no choice which was beyound me as its not as if we had booked a holiday cheap we were also told on countlesss occations that this was a 5 star hotel which i can tell you it is not. The drinks availible in the hotel were like painstripper vodka doesnt have a smell and be it on your own head to drink what ever it was they poured us there was no diet coke it was just awful. The food on the beach bar was fried liver everyday disgusting and the milk was watered down they also served pancakes but no lemon for them and you try getting a packet of nescafe it was like gold dust fruit teas were on offer unless you asked for normal tea or coffee and you were glared at in disbelif. the food in the resturant was wait for it LIVER yay...it got so bad we all ended up walking 40mins to KFC and MACCY DS it was well worth the walk. Rooms..we never once saw our room boy and thank god as her never filled the tea coffee and sugers and once again we had no milk and tbh we always tip but not this time it was not worth it as the service was so bad. Anyway after all this we did meet the GM and he was lovely and couldnt do enough for us he even sent us a pint of milk ro our room and made our stay better even when we went down the beach bar on the 3rd day we had savaloys and kebabs and salad also the night manager Mohammad change our room to a very large family room still not really suitable as my mother was still in full view of me and my wife sleeping i may add.The towels were still grey instead of white and fluffy. On the beach...lovely beach but everything closed and i mean everything.. went on a boat trip diving a boat called JULIA do not use it it was disgusting how we were treated when my wife dived with a guide he took her to close to the corals she tried to remove herself from them and was hit round the head,as was many people one man had even cut his leg open on them weve always been told in sharm not to go to near to the corals...and guess what no coffee or milk on board and a dirty old man of a captain who kept calling apon the woman to help stear placing one hand close to his private parts to rub himself against them.. All the time on the beach they were trying to speak to us in german. Like i say management and staff did there best.I will not return here ever again Sharm it is not.Weather great but thats is we will stick to sharm and if we cant fly there we will go somewhere else there not use to English people. Sorry Emerald Hotel Golden 5 not for me never againRead more
